When you call a customer service, you might be in relation with a automated call centers. It will ask you to type numbers on the keyboard for a specific task for instance.
To do that, click on the numeric keypad icon on the calling screen. The numeric keypad will appear, and you will be able to type.
When you're done, you can go back to the calling screen and continue your call normally.
Any other questions? Contact us through the app! ☺️